Frequently Asked Questions
Find answers to common questions about our jewelry and services
Orders typically take up to 5 business days to process and produce. Please keep in mind that processing times may increase over the Holidays or for customized pieces as everything is handmade for you!
We hold orders for 24 hours prior to processing. If you wish to cancel an order, please email us at solymarcollective@gmail.com and include your name and order number within 24 hours of order placement at the latest. Please double check your order before placing. We do our best to create and ship orders out as quickly as possible. Because of this, we are not able to make any changes once an order is placed. This includes quantities, shipping address, etc.
Of note, as every item is made by hand to order, we do not allow cancellations after 24 hours of order placement.
Not yet! However we are planning to in the future, please stay tuned!
For rush orders, kindly email solymarcollective@gmail.com with your name and order number. Kindly note that we cannot guarantee any order to be rushed, however will try our best and let you know if we are able to! We also have express shipping available at checkout for a flat rate of $15.
At Sol Y Mar Collective, we want you to love every piece you receive! Each order is thoughtfully selected and packaged with care, and we hope your Sol Y Mar pieces become favorites you reach for again and again.
If something isn’t quite right, we’re happy to help.
We accept returns on eligible items within 15 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags, packaging, and protective materials attached
- Not show signs of wear, makeup, perfume, deodorant, washing, or damage
- Be returned within 15 days of the delivery date
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved returns will be refunded to the original payment method or store credit, less any applicable shipping charges.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or we sent an incorrect item.
Final sale items are not eligible for return or exchange.
Contact our customer service team via email with your order number, photo of item(s) you wish to return or exchange, and reason for return. We will then provide you with further instructions. Once we receive and inspect your return, we'll process your refund, store credit, or exchange within 5-7 business days.
We are happy to offer exchanges on eligible items within 15 days of delivery.
To request an exchange:
1. Contact us at solymarcollective@gmail.com to begin your exchange.
2. Send your original item back in its original, unworn condition and packaging.
3. Once your return is received and approved, we will arrange your replacement item.
4. An $8.95 shipping fee applies to the shipment of your replacement item.
5. Sol Y Mar Collective will send you a secure payment request for the exchange shipping fee. Your replacement item will be shipped once the shipping fee has been paid.
6. Customers are responsible for the cost of shipping the original item back to Sol Y Mar Collective.
All exchanges must be of equal or less value to to the original item.
If we sent you the wrong item or your item arrived damaged or defective, please contact us before returning it. We will take care of the replacement shipping at no cost to you.
Our jewelry is delicate and accidents do happen! If your jewelry experiences a manufacturing defect within 30 days of delivery, please email us at solymarcollective@gmail.com with your order number and a photo of the issue. If approved, we’ll happily replace the piece at no additional cost.
Our guarantee does not cover damage caused by normal wear and tear, accidental damage, improper care, pulling or snagging, exposure to water/chemicals, or lost items. As each piece is handmade to order, we do our best to ensure quality control prior to shipping them out. Please keep in mind that certain chains may be more delicate than others.
Store your jewelry away from other metals in a dry cool place. Be careful with saltwater, chlorine, perspiration, and perfumes or creams as the jewelry may tarnish faster. Certain pieces are more delicate than others therefore be extra careful and avoid any water exposure to prevent your jewelry from oxidizing.
Remove jewelry before working out, showering, and avoid sleeping with our delicate earrings.
Our chains are very dainty and delicate! Please keep in mind to not pull or stretch the chains. Accidents do happen, so we are more than happy to repair your jewelry for you at no cost within 30 days of purchase (not including shipping). For repair service, please email us at solymarcollective@gmail.com and include your name and order number along with a photo of your piece. This will then give us the information on whether a repair can be made or if a brand new piece can be sent out instead.
We recommend removing your jewelry before swimming or bathing. Chlorine, salt water, and soap can damage certain metals and gemstones over time. For best results, put your jewelry on last after applying lotions, perfumes, and cosmetics.
Our pieces vary from gold plated, gold filled, solid sterling silver, and silver plated. None of our jewelry contains nickel. Each piece has a description which includes what metal they contain.
Yes! We love collaborating with creators who align with our brand values. Please email us with your media kit, engagement statistics, and collaboration ideas. We review all inquiries and respond within 5-7 business days.
We would love you to join our team as a brand rep! If you meet the following guidelines below, kindly email us at solymarcollective@gmail.com.
- Over 3,000 followers
- Post merchandise within 1 week of receiving items
- Tag our instagram account @solymarcollective and hashtag #solymarcollective and #solymarbabe
