Shipping & Returns
PROCESSING & PRODUCTION TIME
Orders typically take up to 5 business days to process and produce. Please keep in mind that we are a small team and processing times may increase over Holidays and for customized pieces as everything is handmade for you!
SHIPPING CARRIER & ETA
Once your order has been processed and created, orders are shipped out via USPS with a flat rate of $8.95 per order. We also provide an express shipping option with a flat rate of $15 per order.
Please note Sol Y Mar Collective is not liable for any lost or damaged items in transit. The customer is responsible to contact the post office if a package goes missing or is damaged.
CANCELLING & MODIFYING ORDERS
We hold orders for 24 hours prior to processing. If you wish to cancel an order, please email us at solymarcollective@gmail.com and include your name and order number within 24 hours of order placement at the latest. As every jewelry piece is handmade, we cannot cancel customized orders. We try our best to create and ship out orders as quickly as possible for you. Because of that we are not able to modify an order once placed (this includes quantities, shipping address, etc.). Please make sure to double check your order before placing.
Of note, as every item is made by hand to order, we do not allow cancellations after 24 hours of order placement.
RETURNS POLICY
At Sol Y Mar Collective, we want you to love every piece you receive! Each order is thoughtfully selected and packaged with care, and we hope your Sol Y Mar pieces become favorites you reach for again and again.
If something isn’t quite right, we’re happy to help.
We accept returns on eligible items within 15 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags, packaging, and protective materials attached
- Not show signs of wear, makeup, perfume, deodorant, washing, or damage
- Be returned within 15 days of the delivery date
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved returns will be refunded to the original payment method or store credit, less any applicable shipping charges.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or we sent an incorrect item.
Final sale items are not eligible for return or exchange.
EXCHANGES
We are happy to offer exchanges on eligible items within 15 days of delivery.
To request an exchange:
1. Contact us at solymarcollective@gmail.com to begin your exchange.
2. Send your original item back in its original, unworn condition and packaging.
3. Once your return is received and approved, we will arrange your replacement item.
4. An $8.95 shipping fee applies to the shipment of your replacement item.
5. Sol Y Mar Collective will send you a secure payment request for the exchange shipping fee. Your replacement item will be shipped once the shipping fee has been paid.
6. Customers are responsible for the cost of shipping the original item back to Sol Y Mar Collective.
All exchanges must be of equal or less value to the original item.
If we sent you the wrong item or your item arrived damaged or defective, please contact us before returning it. We will take care of the replacement shipping at no cost to you.
