Refund policy

RETURNS POLICY

You may return unwanted items within 15 days of receipt (based on your delivery date) for a refund or store credit of the product only (not including shipping costs). Customized pieces may not be returned or exchanged. Customers are responsible for all shipping costs. Please email solymarcollective@gmail.com and include your name and order number. We will then send you a return authorization form which you must include with your return shipment. The customer is responsible for shipping the product back to us at their convenience and on their desired shipping service. We do not provide return labels for any return or exchange. Once shipped out, kindly provide tracking to solymarcollective@gmail.com. As soon as the item is received and processed, we will issue you a refund or store credit for the product only (not including shipping costs).

 

 

EXCHANGES

We accept exchanges within 15 days of receipt of order (based on order delivery date). We do not accept exchanges on any customized items. In order to exchange an item, please email us at solymarcollective@gmail.com with your name and order number. We will then issue you an exchange authorization form which you must include with your return shipment. The customer is responsible for shipping the product back to us at their convenience and on their desired shipping service. We do not provide return labels for any return or exchange. Once shipped out, kindly provide tracking to solymarcollective@gmail.com. As soon as the item is received and processed, we will then provide an invoice for shipping out the new item you wish to exchange. Customers are responsible for all shipping costs for the return item as well as the new item being shipped out, unless the original item was received damaged or was the incorrect product. Of note, the exchange must be equal to or of less value from the original purchase.